No. Discount Codes are for individual use only and will not work on Sale items or in conjunction with other current Codes- "Unless specified on the Coupon". There is also only ONE usage limit per coupon per customer.
Orders take one day to process and 2-3 days to arrive 2nd Class- Confirmed Services with Royal Mail. For remote postcodes or harder to reach ares an additional 1 to 2 working days in transit may be required. We dispatch Monday - Friday excluding Bank Holidays or Public Holidays.
Initially no. All our deliveries will be free through the Royal Mail, 2nd Class- confirmed services. Should you require next day delivery, please contact us before Checkout, as a charge will be made for this service in accordance with Royal Mail Rates.Every effort will be made to arrange for next day delivery provided you have contacted us by Midday Monday - Friday.
First, you should have received an Order Confirmation email within minutes of placing your order. You will receive a dispatch Confirmation email once your parcel is on its way to you.If there is a delay you will hear from us via email.
Please note- all our deliveries require a signature. If Royal Mail was unable to deliver they will leave a card and your parcel will be held at your local Royal Mail depot for collection or re-delivery. Please follow the instructions on the card.
Yes. All items should be returned within 14 days from the date you received your Order.
Please ensure all returned items (other than faulty or damaged in transit) are intact which means unused, unwashed, unworn and where applicable, in their original packaging.
Should you wish to return a product (pack) please email our customer service team quoting your Order Number and the reason for returning the item. Our Office hours are 9.00 am to 5.00 pm Monday - Friday.
Please note that all returns remain your responsibility until such time that we have receipted the parcel back into our books.You may return products by post or courier, making sure you use a tracked service.
Returned products and original shipping costs can only be refunded or replaced where incorrect goods have been sent in error or for goods found to be damaged or faulty. Under these circumstances we will also pay for your return postage.
Refunds and Exchanges will be processed within 14 days of receipt of returned items.
Where we consider that your handling of the goods has led to a decrease in their value, we reserve the right to reduce the amount that we refund you (up to the value of the goods) to recover that loss in value.